Patient Coordinator - Urgent Care Bronson Battle Creek
3.
5 Battle Creek, MI Battle Creek, MI Full-time Full-time Estimated:
$29.
1K - $36.
8K a year Estimated:
$29.
1K - $36.
8K a year CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday.
This career site is for external applicants only.
Love Where You Work! Team Bronson is compassionate, resilient and strong.
We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you're ready for a rewarding new career, join Team Bronson and be part of the experience.
Location BBC Bronson Battle Creek Title Patient Coordinator - Urgent Care Bronson Battle Creek Under general supervision and according to established policies and procedures supports registration for all patients presenting to the Urgent Care, greets and assists patients presenting to the Urgent Care, schedules appointments, and collects copayments.
Performs a variety of routine duties specific to the assigned department.
Performs word processing duties, computer entry, maintains patient records, filing patient information and other related duties as assigned.
Employees providing direct patient care must demonstrate competencies specific to the population served.
High school diploma or general education degree (GED) and 6-12 months of experience required Communication Interpersonal skills Customer relations skills Computer skills Typing skills Clerical skills Ability to concentrate High degree of flexibility Ability to handle multiple priorities in a stressful situation Work which produces high levels of mental/visual fatigue, e.
g.
, interactive and repetitive or small detailed work requiring alertness and concentration for sustained periods of time, the operation of and full attention to a personal computer or CRT between 40 and 70 percent of the time.
Involves considerable standing or walking, regular lifting of light-weight objects (i.
e.
, 20 pounds or less) and assisting with heavier tasks such as assisting in lifting and moving patients.
Minor straining or fatiguing positions must be assumed, and some fatiguing physical motions are required.
Leadership Proficiencies:
Requires good verbal communication skills to communicate effectively with staff, patients and other departments/offices.
Ability to problem solve events that occur on-site including but not limited to staffing, staffing- related issues and patient- related issues.
Strong attention to detail.
Prioritizes and organizes work to ensure quality and maintains patient satisfaction.
Outgoing personality; comfortable working with all types of patients.
Support JACHO and other regulatory agency compliance.
Active involvement in process improvement process's within the office.
Other duties as assigned related to the daily operation of the physician practice.
Patient Coordinator (Specific) Proficiencies:
Welcomes patients and visitors by greeting and helping them; supports registration and scheduling; and collects copayments.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Greets and directs patients and visitors.
Directs new patients to meet with Records Coordinator to gather new patient demographics & insurance information.
Answer telephone, screen and direct calls, takes messages and provides information.
Assists callers in resolving problems when possible.
Pull charts to be seen the following day (check-in).
Work with records coordinator to ensure all pertinent tests and lab results are available for review.
Register patients (front desk), verify and update necessary information in the medical record.
Check patient out (check-out) (working with Medical Assistant) and provide patient with required paperwork.
Maintain work area and patient lobby in neat and orderly manner.
Communicate and cordially work with other staff to ensure efforts are coordinated and a high quality of service is provided.
Completes a variety of clerical duties such as setting up and maintaining patient records, photocopying, obtaining records.
.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Maintains operations by following policies and procedures; reporting needed changes Contacts hospital personnel, and in some areas physicians and physician office staff, to resolve problems, clarify information and provide first-line contact for the department.
Works with other departments as necessary to coordinate patient care issues.
Other Proficiencies:
Proficiency in MS Office applications, including MS Word and MS Excel desired.
(Training available thru BBCH) Cross-trained to cover basic patient billing inquiries.
Maintains open communication with Clinical Operations Manager regarding front office responsibilities.
Maintains patient and organizational confidentiality.
Supports and abides by all Bronson Battle Creek Hospital safety policies and procedures.
Maintains professional appearance and attitude.
Demonstrates commitment to providing outstanding customer service in a manner that is reflective of the mission, values and customer service standards of Bronson Battle Creek Hospital.
Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Compliance Accountability Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
Maintains a safe workplace by keeping work area free of hazards and correcting and/or properly reporting any safety hazards.
Uses correct body positioning, proper body mechanics to avoid injury, utilizes safe work practices (e.
g.
pushing vs.
pulling, patient transfer/lifting devices, etc.
) and uses personal protective equipment when necessary.
Performs related duties as assigned.
Shift 12 Hour Day Shift Time Type Full time Scheduled Weekly Hours 36 Cost Center 8829 Urgent Care (BBC).
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Battle Creek, MI Battle Creek, MI Full-time Full-time Estimated:
$29.
1K - $36.
8K a year Estimated:
$29.
1K - $36.
8K a year CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday.
This career site is for external applicants only.
Love Where You Work! Team Bronson is compassionate, resilient and strong.
We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you're ready for a rewarding new career, join Team Bronson and be part of the experience.
Location BBC Bronson Battle Creek Title Patient Coordinator - Urgent Care Bronson Battle Creek Under general supervision and according to established policies and procedures supports registration for all patients presenting to the Urgent Care, greets and assists patients presenting to the Urgent Care, schedules appointments, and collects copayments.
Performs a variety of routine duties specific to the assigned department.
Performs word processing duties, computer entry, maintains patient records, filing patient information and other related duties as assigned.
Employees providing direct patient care must demonstrate competencies specific to the population served.
High school diploma or general education degree (GED) and 6-12 months of experience required Communication Interpersonal skills Customer relations skills Computer skills Typing skills Clerical skills Ability to concentrate High degree of flexibility Ability to handle multiple priorities in a stressful situation Work which produces high levels of mental/visual fatigue, e.
g.
, interactive and repetitive or small detailed work requiring alertness and concentration for sustained periods of time, the operation of and full attention to a personal computer or CRT between 40 and 70 percent of the time.
Involves considerable standing or walking, regular lifting of light-weight objects (i.
e.
, 20 pounds or less) and assisting with heavier tasks such as assisting in lifting and moving patients.
Minor straining or fatiguing positions must be assumed, and some fatiguing physical motions are required.
Leadership Proficiencies:
Requires good verbal communication skills to communicate effectively with staff, patients and other departments/offices.
Ability to problem solve events that occur on-site including but not limited to staffing, staffing- related issues and patient- related issues.
Strong attention to detail.
Prioritizes and organizes work to ensure quality and maintains patient satisfaction.
Outgoing personality; comfortable working with all types of patients.
Support JACHO and other regulatory agency compliance.
Active involvement in process improvement process's within the office.
Other duties as assigned related to the daily operation of the physician practice.
Patient Coordinator (Specific) Proficiencies:
Welcomes patients and visitors by greeting and helping them; supports registration and scheduling; and collects copayments.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Greets and directs patients and visitors.
Directs new patients to meet with Records Coordinator to gather new patient demographics & insurance information.
Answer telephone, screen and direct calls, takes messages and provides information.
Assists callers in resolving problems when possible.
Pull charts to be seen the following day (check-in).
Work with records coordinator to ensure all pertinent tests and lab results are available for review.
Register patients (front desk), verify and update necessary information in the medical record.
Check patient out (check-out) (working with Medical Assistant) and provide patient with required paperwork.
Maintain work area and patient lobby in neat and orderly manner.
Communicate and cordially work with other staff to ensure efforts are coordinated and a high quality of service is provided.
Completes a variety of clerical duties such as setting up and maintaining patient records, photocopying, obtaining records.
.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Maintains operations by following policies and procedures; reporting needed changes Contacts hospital personnel, and in some areas physicians and physician office staff, to resolve problems, clarify information and provide first-line contact for the department.
Works with other departments as necessary to coordinate patient care issues.
Other Proficiencies:
Proficiency in MS Office applications, including MS Word and MS Excel desired.
(Training available thru BBCH) Cross-trained to cover basic patient billing inquiries.
Maintains open communication with Clinical Operations Manager regarding front office responsibilities.
Maintains patient and organizational confidentiality.
Supports and abides by all Bronson Battle Creek Hospital safety policies and procedures.
Maintains professional appearance and attitude.
Demonstrates commitment to providing outstanding customer service in a manner that is reflective of the mission, values and customer service standards of Bronson Battle Creek Hospital.
Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Compliance Accountability Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
Maintains a safe workplace by keeping work area free of hazards and correcting and/or properly reporting any safety hazards.
Uses correct body positioning, proper body mechanics to avoid injury, utilizes safe work practices (e.
g.
pushing vs.
pulling, patient transfer/lifting devices, etc.
) and uses personal protective equipment when necessary.
Performs related duties as assigned.
Shift 12 Hour Day Shift Time Type Full time Scheduled Weekly Hours 36 Cost Center 8829 Urgent Care (BBC).
Estimated Salary: $20 to $28 per hour based on qualifications.
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