Automotive Center Manager - Battle Creek, MI
This position is responsible for managing the entire Auto Center and Associates, including the Assistant Manager, in Auto Centers with annual sales volume under $1.1 million. This includes, but is not limited to, selecting, scheduling, supervising, directing, managing, counseling, disciplining, and training of subordinates; analyses and driving of sales volume, customer service, profitability and performance; identification and solution of business problems; creation and implementation of competitive strategies; managing productivity standards; and overall Auto Center management responsibilities. Personally provides professional, timely and courteous service by listening carefully to customers, presenting Sears Automotive products clearly, and teaming with technicians.
This position is responsible for the overall management and performance of the Auto Center and its staff and other projects as assigned. The Auto Center Manager I is expected to spend well over 50% of his/her time on management duties on a daily and weekly basis. The Auto Center Manager I will be a back up to address customer needs and sales transactions when the Assistant Auto Center Manager is not able.
Job Duties/
Responsibilities:
oSets plans and strategy to lead Auto Center to ensure achievement of business goals in sales and service.
oFocuses selling, service and support teams on consistent, timely and accurate customer care.
oEnsures delivery of speed and expertise to the customer through day to day management of business operations, processes and programs.
oConducts financial review, analyses, and long term planning and management of business and key drivers to impact sales and profit.
oSets plans and strategy to manage expense, understand and drive margin, maintain appropriate merchandise protection standards.
oResponsible for determining appropriate outcomes to customer issues and concerns by making sound business decisions.
oRecognizes, encourages and acknowledges excellent customer service.
oPerforms as the Customer Experience Manager on duty.
oResponsible for building a high performance team that delivers Sears Automotive services consistently and to high quality standards.
oPlans, directs and supervises the work and productivity levels of Associates to ensure standards are met or exceeded
oRecognizes exceptional performance.
oMakes appropriate decisions on subordinate performance, up to and including termination of employment following various appropriate disciplinary processes, and trains and supervises Assistant Manager in the store to appropriately address performance concerns
oAchieves personal sales and service goals and helps team in achieving the same.
oDelivers speed and expertise to the customer through daily execution of business processes and programs.
oCommunicates accurately with service technicians to ensure timely delivery of the specified service
oPerforms supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates.
oMiscellaneous duties as assigned.
Job Requirements:
oMust have a valid Driver's License
oSupervisory Experience
Preferred Skills:
oASE Certified
oBachelor's DegreeEstimated Salary: $20 to $28 per hour based on qualifications.
This position is responsible for the overall management and performance of the Auto Center and its staff and other projects as assigned. The Auto Center Manager I is expected to spend well over 50% of his/her time on management duties on a daily and weekly basis. The Auto Center Manager I will be a back up to address customer needs and sales transactions when the Assistant Auto Center Manager is not able.
Job Duties/
Responsibilities:
oSets plans and strategy to lead Auto Center to ensure achievement of business goals in sales and service.
oFocuses selling, service and support teams on consistent, timely and accurate customer care.
oEnsures delivery of speed and expertise to the customer through day to day management of business operations, processes and programs.
oConducts financial review, analyses, and long term planning and management of business and key drivers to impact sales and profit.
oSets plans and strategy to manage expense, understand and drive margin, maintain appropriate merchandise protection standards.
oResponsible for determining appropriate outcomes to customer issues and concerns by making sound business decisions.
oRecognizes, encourages and acknowledges excellent customer service.
oPerforms as the Customer Experience Manager on duty.
oResponsible for building a high performance team that delivers Sears Automotive services consistently and to high quality standards.
oPlans, directs and supervises the work and productivity levels of Associates to ensure standards are met or exceeded
oRecognizes exceptional performance.
oMakes appropriate decisions on subordinate performance, up to and including termination of employment following various appropriate disciplinary processes, and trains and supervises Assistant Manager in the store to appropriately address performance concerns
oAchieves personal sales and service goals and helps team in achieving the same.
oDelivers speed and expertise to the customer through daily execution of business processes and programs.
oCommunicates accurately with service technicians to ensure timely delivery of the specified service
oPerforms supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates.
oMiscellaneous duties as assigned.
Job Requirements:
oMust have a valid Driver's License
oSupervisory Experience
Preferred Skills:
oASE Certified
oBachelor's DegreeEstimated Salary: $20 to $28 per hour based on qualifications.
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