Medical Support Assistant (Advanced)
Determining the nature of calls and either responding appropriately or directing to appropriate resource. Acting as a liaison between nursing staff and internal and external customers. Handling patient information in accordance with the Privacy Act. Educating patients on the Veterans Choice Program and providing Veterans Choice information as requested. Processing Veterans Choice referrals to include scheduling appointments and retrieving medical records. Processing patient information timely and accurately utilizing proprietary software. Inputting no-show and cancelation information into scheduling software. Maintaining and reviewing patients' medical record according to set procedures. Providing assistance, support and coverage as assigned during high volume workload or shortage of personnel. Communicating with a diverse population of internal and external customers at all levels to achieve desired results. Work Schedule:
Monday - Friday, 7:
30am - 4pm Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/03/2020. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Specialized Experience. One year of experience equivalent to the next lower grade (GS-5) level. Grade Determinations:
You must have one year of specialized experience equivalent to the GS-05 level in the Federal service. Examples of specialized experience include, but are not limited to:
scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring a patient scheduling electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; verifying and updating demographics and insurance information; processing emergency and non-emergency transfers to other hospitals; performing basic eligibility, establishing clinic profiles, co-pays and pre-authorization requirements for specific coverage. References:
All qualification standards can be located in VA Handbook 5005/53, Part II, Appendix G45. The full performance level of this vacancy is GS-6. Physical Requirements:
The work of this position is primarily sedentary working closely with others or alone. There may be some walking, standing, bending, kneeling, carrying of light items under 15 pounds, reaching above shoulder, etc. The work environment typically involves everyday risks or discomforts which requires normal safety precautions typical of an office, meeting or training room.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday - Friday, 7:
30am - 4pm Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/03/2020. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Specialized Experience. One year of experience equivalent to the next lower grade (GS-5) level. Grade Determinations:
You must have one year of specialized experience equivalent to the GS-05 level in the Federal service. Examples of specialized experience include, but are not limited to:
scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring a patient scheduling electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; verifying and updating demographics and insurance information; processing emergency and non-emergency transfers to other hospitals; performing basic eligibility, establishing clinic profiles, co-pays and pre-authorization requirements for specific coverage. References:
All qualification standards can be located in VA Handbook 5005/53, Part II, Appendix G45. The full performance level of this vacancy is GS-6. Physical Requirements:
The work of this position is primarily sedentary working closely with others or alone. There may be some walking, standing, bending, kneeling, carrying of light items under 15 pounds, reaching above shoulder, etc. The work environment typically involves everyday risks or discomforts which requires normal safety precautions typical of an office, meeting or training room.
- Department:
0679 Medical Support Assistance - Salary Range:
$38,921 to $50,598 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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